FAQ

All our products are tested for acoustic performance, emissions, and UV resistance. Various certifications are available upon request. For more details, please contact our sales team.

No, they do not.

No, since the chance of damaging the material is too big.

Of course, we can make any shape and design. Get in touch with us for a custom-made PET Felt product.

You can read our Installation manual. The general tips are:

• PET Felt panels have a front and a backside. That’s because the fibres are differently oriented. Always lay out the panels before you mount them.
• To install the panels, we recommend using a polymer adhesive sealant, such as Bison Poly Max High Track. The advantage of using this one is that it does not immediately get hard, so you can still make adjustments while mounting. The kit is not included with the panels, but it can be found at any construction materials store.
• PET Felt panels can also be mounted with a tackler and headless nails. The nails can barely be noticed, you can see small holes only from really close.

No, but you can find suitable ones at any construction materials store.

No, ReFelt does not install any PET Felt. We advise you to get in touch with an interior builder in your area.

Of course. Get in touch with us about that.

PET Felt is easy to clean and maintain. Most stains can be removed with plenty of water. Let the water drip through and blot the stain with a dry cloth. Never rub the PET Felt, as it can damage the material. Stubborn stains can be removed with special cleaning agents such as James Cleaning Set.

Since PET Felt is made of recycled plastic bottles, it can withstand a lot. PET Felt is also impact resistant. However, the material should still be handled with care, so do not place it somewhere humid or dirty, as this will make it wear out quickly.

When you have chosen which product, what colour and how much do you need, click on the “Request quote” button.

A form will then appear on the screen and once you have filled in all the details, it will be sent to our Sales office. From there, a representative will contact you as soon as possible to discuss the details and process your order.

If you want a custom-made PET Felt product, go to our Custom order page. There you will find all information.

Yes, ReFelt delivers theoretically worldwide. The transport costs will be included in your quote.

No, we only accept bank transfers in euros as a payment method.

All the prices on our website are exclusive of VAT.

Yes, ReFelt theoretically has all PET Felt colours available, with Standard and Refined panels always in stock for swift delivery within 48 hours. Occasional delays may occur for certain colours.

NOOS (Never Out of Stock) refers to a collection that contains the Standard and Refined panels. It ensures fast and efficient order fulfilment, with dispatch within 48 hours, flexible payment terms for orders up to €2.500 (excluding VAT), and tailored support for bespoke or larger orders.

Our usual delivery times are 2-4 weeks. For orders consisting of products from the NOOS collection (Never Out Of Stock) with a total order value of up to €2.500 excluding VAT, ReFelt can deliver within the Netherlands within 48 hours. For all other orders, we will confirm the expected delivery week within 10 working days from the date you receive the order confirmation.

We are happy to help with all questions concerning our products, prices, and transports. You can either use the Contact form, call us on + 31(0) 26 206 21 02 or email sales@refelt.com

Our products are made to absorb and dampen sound so that its reflections within a space can be significantly reduced. However, PET Felt cannot fully block sound.

Any space needs good acoustics — restaurants, hotels, (home) offices, meeting rooms, etc. Having a wall and/or ceiling, which absorbs sounds, can improve everyone’s experience and well-being. You can theoretically install PET Felt on any wall. If you are not sure, contact us or find an interior builder, who can assist you.

As every room and situation is different, we recommend getting in touch with an Acoustics expert. The general rule states that a minimum of ⅓ of the wall needs to be covered to improve the acoustics.

NRC stands for Noise Reduction Coefficient. It is determined by measurements on the frequencies of 250 Hz, 500 Hz, 1000 Hz and 2000 Hz. An NRC value of 0 corresponds to a complete reflection of sound. At the other end of the scale, we speak of complete absorption of the sound, in this case, the NRC value is 1.

You can read more about NRC and acoustics in the e-book ReFelt has created.